Cookie Policy

1. Introduction

This Cookie Policy is effective as of April 26, 2022. We are Charles GmbH ("we", "us" and "our") and we are registered in Berlin, Germany with company number HRB 203739 B. This is the Cookies Policy for the website we operate, hosted at https://www.hello-charles.com/.

Please note that this Cookie Policy will be updated from time to time. We use cookies on our site. If you have any questions about our Cookies Policy, please feel free to contact dpo@charles.com. This Cookies Policy should be read in conjunction with our Privacy Policy.

2. About cookies

Cookies are small files that are automatically created by your browser and stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not cause any damage to your terminal device and do not contain viruses, Trojans or other malware.

We can place cookies and other similar technology on your device, including mobile device, in accordance with your preferences set on our cookie consent manager.

3. Type of Cookies

The use of cookies serves on the one hand to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognise that you have already visited individual pages on our website. These are automatically deleted after leaving our site.

In addition, we also use temporary cookies to optimise user-friendliness, which are stored on your terminal for a specific period of time. If you visit our site again to make use of our services, it is automatically recognized that you have already been with us and which inputs and settings you have made so that you do not have to enter them again.

On the other hand, we use cookies to record the use of our website statistically and to evaluate it for the purpose of optimising our offer for you. These cookies enable us to automatically recognize that you have already visited our site when you visit it again. These cookies are automatically deleted after a defined period of time.

4. Necessary cookies

Necessary cookies help make a website navigable by activating basic functions such as page navigation and access to secure website areas. Without these cookies, the website would not be able to work properly.

We currently use the following strictly necessary cookies on our webpage:

Provider Hubspot Inc.
__hs_opt_out	This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. It contains the string "yes" or "no". It expires in 6 months.
__hs_cookie_cat_pref	This cookie is used to record the categories a visitor consented to. It contains data on the consented categories. It expires in 6 months.
__cf_bm	This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes.
hs-membership-csrf	This cookie is used to ensure that content Hubspot membership logins cannot be forged. It contains a random string of letters and numbers used to verify that a membership login is authentic. It expires at the end of the session.

Please see more information about Hubspot here.

5. Functional Cookies

Functional cookies make it possible to save information that changes the way the website appears or acts. This enables us to recognize you when you return to our site (for instance, your preferred language or region).

We currently use the following functional cookies on our webpage:

Provider Hubspot Inc.
__hssc	This cookie keeps track of sessions. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. It expires in 30 minutes.
hubspotutk	This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor. It expires in 6 months.
__hstc	The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). It expires in 6 months.
__hssrc	Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. It expires at the end of the session.

Please see more information about Hubspot here.

6. Statistical / Analytics

Statistical cookies help the website owner understand how visitors interact with the website by collecting and reporting information.

Heap.io

This cookie analyzes the use of our website to generate statistical and other information about website use.
It expires within 13 months.
Fore more information, please read here.

Google Analytics

Helps us to understand how you interact with our website. These insights allow us both to improve content and to build better features that improve your experience.

It expires in 2 years.
Google’s privacy policy is available here.
Website users who don’t want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on. This is compatible with all major browsers and can be downloaded and installed via the Google Analytics opt-out page.

7. Advertising Cookies

Advertising cookies are used to track web browsing habits across websites. The intention is to display ads that are relevant and interesting to the individual user and thus more valuable for publishers and third-party advertisers.

We use the following advertising cookies by third-parties:

Other third-party cookies
Facebook	Facebook cookies are used to deliver ads to website visitors on Facebook based on their previous visits. Enables us to pair visitors’ information with visitors’ Facebook profile. It expires within 90 days. For more information and how to control its use, please read here.
Google Ads	To support search engine advertising. Google uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads Depending on whether you have personalized ads enabled and where you are in the world, the relevant tracking technology lasts for between 13 and 24 months. See here for more information.
G2	Allows us to match IP addresses on our website with G2 visits. For more information, see the G2 privacy policy here. Expiration within 730 days.
LinkedIn	LinkedIn Cookies are used to support and enable you to engage with us via LinkedIn and show you relevant advertising and personalized content on LinkedIn. Expiration within 730 days. Fore more information, please see here.
Twitter	This cookie is set for advertising and to identify and track the website visitor. Expiration within 730 days. Fore more information, please see here.

8. Disabling, deleting or opting out of cookies

The cookies preferences you have set on our website can always be modified by clicking on our “Cookie Settings” icon below the Charles logo.

If you do not want to have cookies placed on your device by certain third parties, many of them offer ways to opt out. Where possible, we have provided further information and/or a link in the table above that explains how to opt out of that third party serving you cookies.

In addition, most web browsers allow at least some control of most cookies through browser settings. You may refuse the use of cookies by selecting the appropriate settings on your browser to decline cookies. You may also delete existing cookies through your browser. Please visit the following websites to learn more (depending on the browser you use): Firefox; Internet Explorer; Google Chrome; and Safari.

However, please note that if you disable cookies, you may not be able to use the full functionality of our websites. In particular, you may have limited access to some areas or be transitioned to a different experience.